President and Co-Founder of The Transformation Society
Ray Gallon is a co-founder of The Transformation Society, a research and consulting company focusing on the challenges of adaptation of organizations and leaders to digital transformation. He has over 40 years as a communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station.
Ray has always been interested in the meeting point between technology and culture and has used his broad experience to advantage with companies such as IBM, General Electric Health Care, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises.
Ray is a university lecturer and a speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published The Language of Technical Communication (XML Press).
Ray shares his life between the Languedoc region of France and Barcelona, Spain
Whether Artificial Intelligence (AI) or the Internet of Things (IoT) become technologies for development and delivery of content or not, those of us who work in technical content of any kind will be servicing industries and customers where these technologies will take on ever-increasing importance. Some things will change, many things will remain the same. The question is, how do we prepare, especially when we know so little about reality amid all the hype?
This presentation will explore the nature of support content and how it needs to evolve in the world of IoT and AI, based on these three ideas: