Doug Kim

Doug Kim

Doug Kim is a Senior Content Manager at Microsoft. He spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times. He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content.

More recently, he drove the content strategy for the Microsoft Bing-based content form known as Instant Answers for Microsoft Windows 10. While continuing to nurture Instant Answers, he leads a team focused on accessibility, inclusive design and Microsoft’s experimental Virtual Support Agent.

[Demonstration] A Bot At Work: Microsoft Virtual Support Agent


Discover how Microsoft’s Virtual Support Agent works and what it takes to make it talk. Microsoft’s Doug Kim walks through what it does, and how the team plans the content that powers thousands of conversations every day.