Carol Valdez

Carol Valdez

Carol Valdez designs language for conversational and voice interfaces that allow Amazon shoppers to solve customer service issues with ease. At Intuit, she crafted content that explained the U.S. Tax Code and the Affordable Care Act for do-it-yourself taxpayers using TurboTax. She credits her years at the Public Broadcasting Service and Hearst Digital Media with teaching her the power of storytelling and how to craft compelling content.

[Mini-Workshop] Building a Foundation for Your First Chatbot

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In this 90-minute mini-workshop with Kathleen Gavenman and Carol Valdez, you will begin creating the foundation to launch a chatbot of your own. We’ll guide you through the legal, intelligence, and resource considerations that go into creating a chatbot. Then we’ll really start to have fun, looking at how to create a character and identify a chatbot’s personality attributes based on brand, voice, and tone.

Bring any brand, voice, and tone guidelines that you feel will help you to create content in this workshop. You’ll leave the room with a practical foundation and a repeatable process that you can apply to your own work.

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When Is Voice The Best Choice?

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Using your voice to control your world used to be the topic of science fiction, but with recent improvements in speech recognition technology, it’s now become a reality. More and more businesses are introducing voice applications to help their prospects, customers, and employees complete complex tasks more quickly and easily than ever by leveraging the power of the most natural form of human communication: speech.

In this session with Carol Valdez, you’ll discover how to identify content challenges that are excellent candidates for voice solutions.

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