Senior Technical Editor/Documentation Quality SME at CEVA
Yoel Strimling has been an editor for 20 years and currently works as the Senior Technical Editor/Documentation Quality SME for CEVA Inc. in Herzelia Pituach, Israel. Over the course of his career, he has successfully improved the content, writing style, and look and feel of his employers’ most important and most used customer-facing documentation by researching and applying the principles of documentation quality and survey design. Yoel is a member of tekom Israel, a Senior Member of STC, and the editor of Corrigo, the official publication of the STC Technical Editing SIG.
Do you know what your readers really want from the documentation you send them? Because it’s not always easy to get direct feedback, we often end up relying on our “gut instincts” and assume that readers define high-quality documentation in the same way that writers do. But is this a safe assumption?
This talk presents data from a comprehensive, empirically based study that measured and compared how writers and readers define documentation quality, as well as how writers assume readers define it. The results might surprise you – and they will definitely help you bridge the gaps and keep your readers happy. And, after all, who doesn’t want happy readers?
In this interactive talk, we will do the following: