Content Strategist and Designer at IBM
Courtney Bittner is a content strategist and designer at IBM. In addition to providing editing and terminology support for the IBM Cloud Docs, she is focused on creating content strategy enablement assets for teams to deliver a consistent content experience across IBM Cloud.
More and more we’re seeing data that indicates we need increased focus on improving our clients’ experience with technical content. But, how do you know what to focus on and where to target first? Introducing a content analytics toolbox that we rolled out to our IBM Cloud content contributors. The toolbox includes a variety of tools that authors can use to identify what content to work on and how to measure content improvements.
This case study will show how we gained adoption of the use of the toolbox, as well as some concrete examples of the tooling and data.