Regina Lynn Preciado

Regina Lynn Preciado

Senior Content Strategy Consultant at Content Rules

Regina Lynn Preciado is a content strategy consultant who helps companies transform how they organize, manage, and leverage content. From the dot-com boom of the ‘90s to today’s demand for intelligent, global, mobile-friendly content, Regina has helped dozens of organizations make content work for people (instead of the other way around).

Regina is a senior consultant with Content Rules, the only licensed provider of The Rockley Strategic Methodunified content strategy.

[Workshop] Modernizing Your Technical Resource Center: Part 1

Auditorium

Part 1: Assessing the Current State: Needs Analysis and Information Gathering

Learn how to assess the current state of your technical support content by looking through the lens of content strategy and content engineering.

Traditionally, technical details about products and services were considered to be post-purchase content. Technical information — the stuff contained in owner’s manuals, user guides, and other instructional materials — was provided to consumers only after they purchased a product or service. However, that’s changing as companies recognize that prospects often search the web for technical content to make purchasing decisions.

Think of a technical resource center as an online, one-stop shop for information about your products and services. Over time, and done well, a technical resource center can help you grow your business by attracting prospects, while simultaneously working to support and build loyalty and trust with existing customers.

Click here for Part 2.

 

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[Workshop] Modernizing Your Technical Resource Center: Part 2

Auditorium

Part 2: Creating the Future State: Enterprise Content Creation, Structure and Distribution

Learn how to plan and implement a future state of enterprise content creation, structure, management, and delivery for a modern technical resource center.

Traditionally, technical details about products and services were considered to be post-purchase content. Technical information — the stuff contained in owner’s manuals, user guides, and other instructional materials — was provided to consumers only after they purchased a product or service. However, that’s changing as companies recognize that prospects often search the web for technical content to make purchasing decisions.

Think of a technical resource center as an online, one-stop shop for information about your products and services. Over time, and done well, a technical resource center can help you grow your business by attracting prospects, while simultaneously working to support and build loyalty and trust with existing customers.

 

READ MORE