Chief Customer Officer, ClearAction Continuum
Lynn Hunsaker is the Chief Customer Officer for ClearAction Continuum. Lynn is a futurist in customer-centered management, marketing operations, and culture development. She is 1 of 5 CustomerThink Hall of Fame award recipients, a member of the CXPA Board of Directors, a CXPA-recognized trainer in the US for Certified Customer Experience Professional (CCXP) exam, past president of Silicon Valley AMA, recipient of American Marketing Association’s Chapter Excellence Award, author of 6 benchmarking studies and 3 handbooks including Innovating Superior Customer Experience, and is named on numerous thought leader lists for CX, customer success, customer service, CRM and marketing operations.
Customers make our salaries, budgets, and dividends possible – so why is it that managers struggle with being customer-centered? The best-loved companies have woven customer experience excellence into their “DNA.”
You can, too! Outside-in management for customer experience excellence takes time, but here’s how you can fast-track your success: