Emily Konouchi is a content strategist at Facebook, where she works with designers and researchers to build tools and solutions for businesses. Her team recently launched a conversational bot to help small businesses manage their ads. Before joining Facebook in 2015, Emily led content and communications at Emma, an email marketing platform based in Nashville, TN.
The future is here and it’s in your messaging app! Bots are changing how, when and where people talk to their favorite businesses. With technology that automates your transactions, customer service and conversations like never before, how do you create a user experience that also feels human?
Learn how a team of content strategists at Facebook is tackling this territory for Messenger and discover: