Do you know what your readers really want from the documentation you send them? Because it’s not always easy to get direct feedback, we often end up relying on our “gut instincts” and assume that readers define high-quality documentation in the same way that writers do. But is this a safe assumption?
This talk presents data from a comprehensive, empirically based study that measured and compared how writers and readers define documentation quality, as well as how writers assume readers define it. The results might surprise you – and they will definitely help you bridge the gaps and keep your readers happy. And, after all, who doesn’t want happy readers?
In this interactive talk, we will do the following: